Bed bath and beyond coupon 2019 in store

Differentiated product and a decent shopping experience.

Dear Bed Bath & Beyond: 'Don't Mess With' Your Coupons

In a way, coupons are now table stakes. They can be race-to-the-bottom stuff or they can operate on a more clever and creative level. Coupons are part of the conversation with the customer. What do you want to talk about? Price, or how the brand promise is being delivered on?

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Sounds a bit like a smokescreen, sales are going to be going down — blame our new strategy. They need a new store design, more people on the floor and less stack it high and hope it flies if they want to encourage more than coupon clipping. Perhaps they will decide to phase this out too OR use declining coupon distribution as a way to get more people to sign up and pay the fee so they can collect cleaner data.


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Either way — getting away from that 20 percent crutch will be a monster lift. There must still be occasions when the coupons should be issued. They have used their coupons to impact store traffic and transactions with both their customer and new customers, Take something away like that, and you better be ready to create new bragging points strong enough to invite and motivate customers back — quickly.

I guess the in-store experience would be the best place to start. And in some cases or entire markets , they may find that it is best to keep the 20 percent coupons in place. If that is the approach, it makes total sense.

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Their customers are used to and expect coupons. They should begin testing fewer coupons and using analytics to determine the sales impact from this move. While they will probably never get rid of coupons completely, they can probably reduce their use over a long period of time. By targeting coupons on incremental behavior, total coupon usage can decline while revenue maintains. If the company simply reduces coupon distribution across the board, history from other companies shows the results will not be positive. For a company that has made coupons part of its brand, getting rid of them is going to be tricky.

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If the company can make good use of its data to careful target coupons that might help soften the blow. After all if there are going to be less coupons overall, then shoppers are going to want them to be relevant to them. As has been pointed out more recently, retailers need to completely rethink their pricing strategy, coupons, zones, etc. I think they need to make the coupon more of a communication vehicle than a discount vehicle, and better enforce the expiration dates and limits which needs to be done at the POS system level rather than relying on employees.

The coupon could be converted to other kind of offer leveraging the well known design. View Results.


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  • Skip to main content. Braintrust "The curation consultants, inspired by shopper insights, need to get busy! The bedding leaves me wanting — among other things. I think the brand needs a makeover. What part is bed? What part is bath?

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    There are at least two big issues with this. The second issue is that one-size-fits-all promotions do a lousy job of optimizing sales and margins. A 15 percent off coupon may not be enough to stimulate some customers, while it gives a needless discount to others. Zach Zalowitz Director, Retail Consulting. Richard J. Great deals at bedbathandbeyond. Shop and save with us! Hot deals countdown at bedbathandbeyond.

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